You can drop off payments 24/7 at the drop box located outside Manatee County Utilities, 3647 Cortez Road West, Bradenton, FL 34210.

You can also make payments at the Manatee County Tax Collector's Office, 819 301 Boulevard West, Bradenton, FL 34205, during lobby hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.).

Amscot and Walmart also accept payments with a convenience fee, with payment processing times varying based on the time of day. For Amscot and Walmart locations near you, visit their respective websites.

Please call Manatee County Utilities at 941-792-8811, x 5032.

The account may be reviewed for a one-time fee waiver during the life of the account. 

Billing and Accounts

Yes. The new automated phone number is 833-425-2099. You will need your new account number to make a payment.

Yes, you can still receive your bill statement via mail.

CSS online access requires a new account be created, but registration is quick and easy, using your new account number. You can create your account here: UMAX CSS Login

All online account access under the previous CWA system with your old account number was retired effective 2/14/2024.

Manatee County Utilities Customer Service may be able to assist you with a possible payment arrangement. You can request a payment plan through your online account at Utilities Customer Self-Service Portal.

We also provide the following list of local organizations that may be able to offer assistance.

United Way - (941) 308-4357, or dial 211 from any touchtone phone
Salvation Army - (941) 748-5110
Manatee County Opportunity Council - (941) 827-0188
Catholic Charities - (941) 379-7997

To establish an automatic payment schedule, log in to your Customer Self-Service (CSS) account. 

For more information on replacing or receiving a recycling cart, visit www.mymanatee.org/311 or call 311. You may also email Utilities Customer Service at [email protected], or call Manatee County Utilities Customer Service at (941) 792-8811.

Manatee County Utilities can be reached by phone at 941-792-8811 or email at [email protected].

If you discover a broken line or see water bubbling up from the street, please call Manatee County Utilities at 941-792-8811, x 5216.

You can schedule a pickup on your CSS account at mymanatee.org/css.

Yes, please visit our blog at: High Bill Checklist

No, at this time Manatee County Utilities does not offer a seasonal rate. However, if there is no usage on your account it would only be charged the base rates.

Please call Manatee County Utilities at 941-792-8811, 5411

Unincorporated Manatee County offers the "Waste Wizard" tool for solid waste and recycling look-up. You can also sign up for Household Hazardous & Electronic Scrap collection reminders via email, phone, or text. Visit our Waste Wizard tool for details.

MCUD
P.O. Box 25350
Bradenton, FL 34206-5350

Residential household waste, recycling, and yard waste are all collected on one service day. Use our Resident Information Tool to find your specific pickup day.

If your bin is damaged, you can get it repaired or replaced by submitting a service request on your Customer Self Service portal. 

CSS Portal ➝ Request ➝ Solid Waste ➝ Maintenance Request for County Provided Garbage Bin

A cross connection is any physical connection between a drinking water supply and a potential source of contamination. This can occur when non-potable water or hazardous substances have a direct or indirect link to the public water system, posing a risk of backflow contamination. Common examples include irrigation systems, hose attachments, and fire sprinkler systems. Backflow prevention devices are required to protect the water supply.

Welcome letters with your new account information were mailed out. If you didn't receive a welcome letter, you can find your new account number on your next bill statement.

Curbside collection of recycling items is once a week. Use our Resident Information Tool to find your scheduled pickup day.

If your regular garbage, recycling, or yard waste pickup day falls on a holiday, your collection will be delayed by one day for the remainder of that week. Regular service resumes the following Monday.

Holidays That May Affect Service in 2025:

• New Year’s Day – Wednesday, January 1

• Dr. Martin Luther King Jr. Day – Monday, January 20

• Presidents’ Day – Monday, February 17

• Memorial Day – Monday, May 26

• Independence Day – Friday, July 4

• Labor Day – Monday, September 1

• Thanksgiving Day – Thursday, November 27

• Christmas Day – Thursday, December 25

Example: If your pickup is normally on Thursday and that day is a holiday, your items will be collected on Friday instead. Friday collections move to Saturday. On Monday, the normal schedule resumes.

Find Your Garbage and Recycling Collection Days

While we cannot provide a specific timeframe for when all of the additional requested bins will be delivered, the franchised haulers are working diligently to get them delivered to your address as quickly as possible. In the meantime, you can use your old garbage can for any additional bagged trash as needed until you receive your new, additional bin(s). 

Due to high call volumes, the Utilities Customer Service Call Center is experiencing long wait times. For quicker service, please email us at [email protected], including your account number and/or service address in your message. You will receive faster assistance through email compared to calling.

Payments made on the automated phone service and county website are done with a batch process and not drawn from the account immediately. Although you may have received a confirmation number, reasons your payment may not go through include:

• Your bank rejected the payment
• Input error
• Returned Item 
• Other unexpected issues

In accordance with Manatee County Ordinances and Resolutions, Manatee County Utilities charges security deposits on accounts.

Manatee County Utilities charges base rates to any property occupied or unoccupied that is connected to the county infrastructure (water and/or sewer lines) as well as a mandatory solid waste charge for residential accounts.

Rates for Water and Sewer

Manatee County Utilities bills are made up of base rates and usage charges. If you feel your usage is too high, please read about leak testing or explore our Water Conservation options.

How to Leak Test A Water Meter