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Who Can I Call to Get Help with Senior Medicare and Medicaid Questions?

The SHINE (Serving Health Insurance Needs of Elders) program supports the Florida Department of Elder Affairs’ mission by providing free, unbiased and confidential health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.

Specially trained volunteers can assist with Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information.

Contact the SHINE Program

Toll Free:  1-800-96-ELDER  (1-800-963-5337)
Email: [email protected]
TDD/TTY:  1-800-955-8770

Frequently Asked Questions