Utilities

WELCOME LETTERS WITH YOUR NEW ACCOUNT INFORMATION AND ACTIVATION CODE ARE ON THE WAY FOR ACCESS TO OUR NEW CUSTOMER SELF-SERVICE!

WELCOME LETTERS SHOULD ARRIVE BY MARCH 1.

No late fees will be assessed during this introductory period as welcome letters are sent to our customers.  

Manatee County Utilities is pleased to offer new and exciting enhancements to the customer experience, including an all-new billing system, customer self-service portal, updated bill design, and new phone number for making payments via our automated phone system.

All customers will receive a welcome letter when the old billing system is retired. This welcome letter will include:

  • Your new account number; and
  • A customer self-service code, which is required to create your new profile when logging in for the first time

In addition to the welcome letter, your new account number and customer self-service code will be included on all future billing statements. Once your customer self-service profile is created, you will be able to make a payment and set up recurring payments, access consumption history, and more.

  • If you currently have recurring payments or a bank draft, you will need to set up a new payment schedule.
  • Please note that Manatee County Government has implemented a procedural change and will no longer be absorbing the transaction fees for customer credit card payments. However, paying via Checking or Savings accounts will remain free of cost to customers.

NO GARBAGE OR RECYCLING COLLECTION ON PRESIDENT’S DAY- MONDAY, FEBRUARY 19, 2024

Residential garbage and recycling collection will be as follows:    

  • Monday’s collection will be collected on Tuesday, February 20th    
  • Tuesday’s collection will be collected on Wednesday, February 21st  
  • Wednesday’s yard waste will be collected on Thursday, February 22nd  
  • Thursday’s collection will be collected on Friday, February 23rd 
  • Friday’s collection will be collected on Saturday, February 24th 

 Note: Residents of Trailer Estates, City of Bradenton Beach, The Town of Longboat Key, City of Palmetto, City of Bradenton, City of Holmes Beach, City of Anna Maria, City of Sarasota, or Sarasota County should check their waste haulers holiday schedule.

Additional Information: The Lena Road Landfill will be closed on President’s Day, Monday, February 19, 2024.

 

 

Announcements


LOBBY CLOSED TO PUBLIC

The Utilities Lobby is closed to the public. A drive-up Drop Box is located on the south side of the Administration building. Payments may also be made by any of the methods on the BILL PAYMENT OPTIONS page. All other business may be conducted over the phone, including opening new service. Call (941) 792-8811.


WASTE WIZARD

Not sure how to properly dispose of something? Unincorporated Manatee County has launched a new solid waste & recycling material look-up tool “Waste Wizard”. You can also sign up to receive, Household Hazardous & Electronic Scrap collection reminders through methods of email, phone call or text message. For more information please visit www.mymanatee.org/wastewizard

How can we help you?

Contact Utilities at (941) 792-8811 and use the following extensions from 8:00 a.m. through 4:30 p.m. for your specific issue:

  • Water Line Breaks: Ext 5268 
  • Cross Connection Control Questions: Ext 5267 or 5283  
  • Landfill Questions: Ext 8001
  • Sewer Issues: Ext 5411
  • Water Color/Odor: Ext 5025
  • Meters: Ext 5120

After normal business hours, report emergencies through the (941) 792-8811 number by choosing option 8. 

Transferring of Non-County Utility Systems

There is a procedure available for the transferring of non-County water, wastewater, and reclaimed systems. For related inquiries, please contact Kevin Morris at Ext 5244.

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