Payments FAQs

Image Payments FAQs

How can I make a payment?

You can pay your bill in any of the following ways:

Amscot now accepts Manatee County Utility payments.  Payments made prior to 2pm on business days will post the same business day.  Payments made after 2pm will post the next business day.  Amscot charges a convenience fee using this service.  Amscot only accepts cash payments.

 

For a search of Amscot locations nearest you, visit the Amscot website.

 

Walmart now accepts Manatee County Utility payments. Payments made prior to 7pm will post on the next business day. Payments made after 7pm will post in 2 business days. There will be a convenience fee using this service. 

 

For a search of Walmart locations nearest you, visit the Walmart website

 

What address do I send my payment to?

MCUD
P.O. Box 25350
Bradenton, FL 34206-5350

 

Why did my payment not go through even after I received a confirmation number?

Payments made on the automated phone service and county website are done with a batch process and not drawn from the account immediately.  Although you may have received a confirmation number, reasons your payment may not go through include:

  • Your bank rejected the payment
  • Input error
  • Returned Item 
  • Other unexpected issues

 

I keyed my payment (or other account information) in wrong. Can I get the returned item fee waived?

The account may be reviewed for a one time fee waiver during the life of the account.

 

What is the Automatic Funds Transfer Program?

The AFT program automatically drafts payment from your bank account on the due date of each billing statement. If you are currently enrolled in this program you will continue to be unless you cancel.

You will need to cancel your AFT if you decide to set up recurring payments through the Customer Web Access (CWA) website.

 

To cancel Automatic Funds Transfer please complete the AFT cancellation form.