Billing FAQs

Image Billing FAQs

What address do I send my payment to?

MCUCS
P.O. Box 25350
Bradenton, FL 34206-5350

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Why is my bill so high?

Manatee County Utilities Bills are made up of base rates and usage charges.  If you feel your usage is too high, please see our troubleshooting FAQ or Water Conservation FAQ section.

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Why do I have more than one charge for water on my bill?

Manatee County Utilities bills water usage in steps or stages, as shown in the Manatee County Utilities Water Rates.

Example:  Residential Water (individual) Account

Individual Residential Meters

  • First 6,000 Gallons = $1.81 per 1000 Gallons
  • Next 9,000 Gallons = $2.26 per 1000 Gallons
  • Next 5,000 Gallons = $5.43 per 1000 Gallons
  • Over 20,000 Gallons = $8.15 per 1000 Gallons

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Is there a seasonal rate, while I am away from my home in Bradenton?

No, at this time Manatee County Utilities does not offer a seasonal rate. However, if there is no usage on your account it would only be charged the base rates.

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Why do I have to pay base rates if my meter is locked or I am not using water?

Manatee County Utilities charges base rates to any property occupied or unoccupied that is connected to the county infrastructure (water and/or sewer lines) as well as a mandatory solid waste charge for residential accounts.

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Why do I have to pay a deposit?

In accordance with Manatee County Ordinances and Resolutions, Manatee County Utilities charges security deposits on accounts.

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How can I get my balance? Can I look it up online?

By utilizing Utilities Account Management, you can see your statement, make payments and more! You may also call Manatee County Utilities Customer Service at 941-792-8811.

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How can I get a duplicate bill?

You can access your account online through Utilities Account Management, and view/print statements. 

 

You can also request a duplicate bill through Manatee County Utilities Customer Service at 941-792-8811.

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How can I get help paying my bill?

Manatee County Utilities Customer Service may be able to assist you with a possible payment arrangement.  We also provide the following list of local organizations that may be able to offer assistance.

 United Way

941-308-4357, or dial 211 from any touch-tone phone

 Salvation Army

 941-748-5110

 Manatee County Opportunity Council

 941-827-0188

 Manatee Religious Services

 941-753-6749

 Catholic Charities

 941-379-7997