Manatee County Government Administrative Center Commission Chambers, First Floor 9:00 a.m. - November 18, 2014
REVISED November 18, 2014 - Regular Meeting
Agenda Item #54

Service Fee Waivers


Contact and/or Presenter Information
Contact Person - Colleen Harris, Accounts Control Supervisor, Utilities Department (ext: 5309)

Presenter - Heather Dilldine, Financial Service Manager, Utilities Department (ext: 4966)

Action Requested
Authorization to waive a total of $665.00 in services fees that were assessed to utility customer accounts for returned bank items.

Enabling/Regulating Authority
Resolution R-97-041 adopting a standard service fee for dishonored checks offered in payment to Manatee County.

Background Discussion
The Utilities Department received several returned item notifications from Bank of America for utility customers.

A letter was mailed to each utility customer requesting a cash replacement for the returned item along with payment of the returned item service fee which is based on the face value of the returned check.

Based on the information presented by the customer, the Utilities Department is hereby requesting authorization to waive the returned item service fees for the utility customers outlined in the returned item summary (attached).

County Attorney Review
Not Reviewed (No apparent legal issues)

Explanation of Other

Reviewing Attorney

Instructions to Board Records
Copy to Colleen Harris (colleen.harris@mymanatee.org), Accounts Control Supervisor, and Carmen Camarda (carmen.camarda@mymanatee.org), Customer Service Rep II, Utilities Department

Cost and Funds Source Account Number and Name
$675.00 total / 4010000000-369000 Miscellaneous Revenue

Amount and Frequency of Recurring Costs

Attachment:  Returned Item Summary.pdf