Manatee County Government Administrative Center First Floor, Commission Chambers 9:00 a.m. - January 9, 2018
REVISED January 9, 2018 - Regular Meeting
Agenda Item #42

Service Fee Waivers


Contact and/or Presenter Information
Heather Dilldine, Utilities Financial Services Manager  (ext 4966)
Colleen Harris, Utilities/Collections Department (ext 5309)

Action Requested
Authorization to waive a total of $285.00 in service fees that were assessed to utility customer accounts for returned bank items.

Enabling/Regulating Authority
Resolution R-97-041 adopting a standard service fee for dishonored checks offered in payment to Manatee County.

Background Discussion
The Utilities Department received several returned item notifications from Bank of America for utility customers. A letter was mailed to each utility customer requesting a cash replacement for the returned item along with payment of the returned item service fee which is based on the face value of the returned check. Based on the information presented by the customer, the Utilities Department is hereby requesting authorization to waive the returned item service fees for the utility customers included on the attached list.

County Attorney Review
Not Reviewed (No apparent legal issues)

Explanation of Other

Reviewing Attorney

Instructions to Board Records
Please return a copy of the approved agenda item to Colleen Harris, Accounts Control Supervisor, colleen.harris@mymanatee.org, and to Carmen Camarda, Customer Service Rep II, carmen.camarda@mymanatee.org, Utilities Department.

Cost and Funds Source Account Number and Name
$285.00 Total / 4010000000-369000 Miscellaneous Revenue

Amount and Frequency of Recurring Costs

Attachment:  Utilities Customer List.pdf
Attachment:  Resolution R-97-041.pdf