Manatee County Government Administrative Center Honorable Patricia M. Glass Chambers, First Floor 9:00 a.m. - October 22, 2019
October 22, 2019 - Regular Meeting
Agenda Item #52

Service Fee Waivers


Contact and/or Presenter Information

Heather Dilldine, Business Operations Manager (ext. 4966)

Colleen Harris, Utilities/Collections Department (ext. 5309)

Action Requested

Authorization to waive a total of $280.00 in service fees that were assessed to utility customer accounts for returned bank items.

Enabling/Regulating Authority

Resolution R-97-041 adopting a standard service fee for dishonored checks offered in payment to Manatee County.

Background Discussion

The Utilities Department received several returned item notifications from Bank of America for utility customers.

A letter was mailed to each utility customer requesting a cash replacement for the returned item along with payment of the returned item service fee which is based on the face value of the returned check.

Based on the information presented by the customer, the Utilities Department is hereby requesting authorization to waive the returned item service fees for the utility customers included on the attached list.

County Attorney Review
Not Reviewed (No apparent legal issues)

Explanation of Other

Reviewing Attorney

Instructions to Board Records

Please return a copy of the approved agenda to:

Colleen Harris, Accounts Control Supervisor, colleen.harris@mymanatee.org, and

Carmen Camarda, Customer Service Representative II, carmen.camarda@mymanatee.org

Cost and Funds Source Account Number and Name
$280.00 Total / 4010000000-369000 Miscellaneous Revenue

Amount and Frequency of Recurring Costs

Attachment:  Service Fee Waivers - Utility Customer List.pdf