|Manatee County Government Administrative Center Honorable Patricia M. Glass Chambers, First Floor 9:00 a.m. - October 22, 2019|
Agenda Item #52
Service Fee Waivers
Contact and/or Presenter Information
Heather Dilldine, Business Operations Manager (ext. 4966)
Colleen Harris, Utilities/Collections Department (ext. 5309)
Authorization to waive a total of $280.00 in service fees that were assessed to utility customer accounts for returned bank items.
Resolution R-97-041 adopting a standard service fee for dishonored checks offered in payment to Manatee County.
The Utilities Department received several returned item notifications from Bank of America for utility customers.
A letter was mailed to each utility customer requesting a cash replacement for the returned item along with payment of the returned item service fee which is based on the face value of the returned check.
Based on the information presented by the customer, the Utilities Department is hereby requesting authorization to waive the returned item service fees for the utility customers included on the attached list.
County Attorney Review
Not Reviewed (No apparent legal issues)
Explanation of Other
Instructions to Board Records
Please return a copy of the approved agenda to:
Colleen Harris, Accounts Control Supervisor, firstname.lastname@example.org, and
Carmen Camarda, Customer Service Representative II, email@example.com
Cost and Funds Source Account Number and Name
$280.00 Total / 4010000000-369000 Miscellaneous Revenue
Amount and Frequency of Recurring Costs
Attachment: Service Fee Waivers - Utility Customer List.pdf