|Manatee County Government Administrative Center Commission Chambers, First Floor 9:00 a.m. - April 8, 2014|
Agenda Item #5
Wilfredo Miranda - Radio Frequency Technologist of the Year
Contact and/or Presenter Information
Paul Alexander, Information Technology Director, ext. 3737
Acknowledgment of award to be presented to Wilfredo Miranda by APCO/NENA (Association of Public-Safety Communications Officials-International / National Emergency Number Association) at their upcoming 80th Annual Conference & Expo.
Under Mr. Miranda’s leadership, there has been significant progress in process controls, procedures, and infrastructure that have improved the service levels, stability, and overall customer experience of the public radio system. He has exceptional customer service skills and a demonstrated ability to ‘connect’ with the customer in nurturing a sound business partnership. Mr. Miranda continues to ‘earn’ trust and credibility with his peers and customers in various roles including that of Business Relationship Management. His decisions are based upon sound judgment and are generally sought after by both subordinates and peers. Mr. Miranda is very adaptable and flexible, and is a great ambassador for both departmental and enterprise vision and mission. Specific to customer services, he has a ‘sense of urgency’ … a ‘pep in his step’ with a keen sense of the need to demonstrate his commitment to customer service and a genuine interest in adding business value to their operations.
County Attorney Review
Not Reviewed (No apparent legal issues)
Explanation of Other
Instructions to Board Records
Cost and Funds Source Account Number and Name
Amount and Frequency of Recurring Costs