Utilities Customer Service

On JUNE 19th Customer Web Access (CWA) replaces the Manatee County Passport application for online access to your utilities account.


All customers with online access to their account will have to register with CWA even if you previously registered through Passport. At the time of registering, the primary account holder’s driver’s license and last four digits of their social security number will be used to verify the account. You will need to call Customer Service at 941-792-8811 (8:00 a.m. to 5:00 p.m.) to confirm that all information is up-to-date and accurate in our system. This can NOT be done by email.

Questions? Email cwa@mymanatee.org

Services

Payment Options

Payment Options

Pay by phone, manage your account online, sign up for Automated Funds Transfer or pay in person at one of our convenient locations. read on Payment Options

New Accounts

New Accounts

Requirements to set up a new account or make changes to existing service. read on New Accounts

Troubleshooting Tips

Troubleshooting Tips

Learn quick tips to troubleshoot Utilities-related issues. read on Troubleshooting Tips

Utility Rates

Find more information on rates for our services. read on Utility Rates