Report a missed pickup
Why wasn't my garbage collected?
Common reasons your garbage may not be picked up:
- Wrong pickup day
- Not out on time - Must be placed at the curb before 6:00 a.m.
- Large garbage can - Must be of 32-gallon capacity.
- Too heavy - Maximum weight is 50 pounds per container.
- Placement - Cans must be placed within 3 feet of the curb and placed all together.
- Obstructions - Containers must be easily accessible and free of obstructions and waste must not protrude above the top of the can.
- Carpet - Carpet and padding must be rolled and tied in four (4) foot lengths, and placed curbside with your garbage for pick-up. Carpet and padding must not weigh more than 50 pounds per roll.
- Paint Cans - Paint cans can be placed in the garbage if the following applies: there is no liquid inside the can and the lid has been removed. However, if liquid paint remains in the can, please use it, donate it, or dry it out before putting it in the garbage. Absorbents such as kitty litter or sand can be used to dry out paint cans. Manatee County Residents only can also bring any unused paint to the Lena Road Landfill Monday through Friday from 8:00 a.m. to 5:00 p.m. or on the third Saturday of the month from 9:00 a.m. to 3:00 p.m.
- Improperly sorted garbage - The waste haulers will not pick up residential garbage containers that have garbage mixed with yard waste or household hazardous waste. Bulky items; E-Scrap; or more than 2 tires require a special pickup, which may be requested by:
- Separating materials at the curb - Separation by type of materials (household/furniture, yard waste, e-scrap/white goods, and tires) is important as separate trucks collect different materials. Proper separation will ensure prompt service.
Why wasn't my recycling collected?
Contents in recycle cart:
- Items in the recycling cart are not recyclable.
- Garbage or yard waste in your recycling cart.
- Plastic bags in the recycling cart.
- Vehicles blocking access to the recycle cart.
Items packed too tightly:
- Cardboard and large recyclable items packed / jammed into the recycling cart.
Placement of recycle cart:
- The recycling cart must be 3 feet from the curb and all other surrounding objects.
- The recycling cart must also be positioned with the arrows on the lid facing the street.
- The recycling cart must not be under any low-lying tree branches or power lines, and not blocked by vehicles.
Recycling was not out on time: Recycling must be placed at the curb before 6:00 a.m.