www.mymanatee.org
Manatee County Government Administrative Center Commission Chambers, First Floor 9:00 a.m. - September 18, 2017
REVISED September 18, 2017 - Regular Meeting
Agenda Item #17


Subject
Change Order 7 to Professional Services Agreement Amendment 1, including Statement of Work: Banner 4.4 Upgrade

Briefings
None

Contact and/or Presenter Information

Contact: Jacob Erickson, Contracts Negotiator - Procurement Division, x3053

Presenter: Heather Dilldine, Utilities Fiscal Services Manager - Utilities Department, x4966



Action Requested
Authorization for County Administrator or his designee to execute Change Order 7 to Amendment 1, Statement of Work: Banner 4.4 Upgrade with Hansen Banner, LLC, in the amount of $88,380.00 for a revised total amount of $753,680.00.

Enabling/Regulating Authority
Manatee County Code of Laws

Background Discussion

The Utilities Department is in the process of upgrading their Customer Information and Billing Software with Hansen Banner, LLC, from version 4.2.1 to version 4.4. This software is responsible for Utilities billing which generates over $140 million in annual revenue.

Change Order 7 to "Statement of Work: Banner 4.4 Upgrade" provides for additional hours towards the customization to the vendor's customer web access (CWA), which will replace the existing Passport website and also includes hours identified for post go-live support.

Procurement History

On August 25, 2015, the Board of County Commissioners approved a non-competitive award of Amendment No. 1 to the Professional Services Agreement with Hansen Banner, LLC, titled, "Statement of Work: Banner 4.4 Upgrade" for an estimated time and materials amount of $565,260.00 not including travel and other expenses.

On June 6, 2016, the County approved Change Order 1 for an estimated time and materials amount of  $7,920.00 to add Customer Web Access Backflow Modifications which will allow customers to view their backflow device information as they are currently able to do so on the County's Passport website.

On June 16, 2016, the County approved Change Order 2 to allow Hansen to set up, install, and verify a test environment for Banner Customer Information System at an estimated time and material amount of $6,800.00

On July 15, 2016, the County approved Change Order 3 at an estimated time and material amount of $14,760.00 to cover the cost to customize customer web access to allow utility payments online to Bank of America.

On July 15, 2016, the County approved Change Order 4 at an estimated time and material amount of $19,980.00 to add a new field to the data file that would allow for additional information to facilitate the collections process.

On September 26, 2016, the County approved Change Order 5 at zero cost to create a query which will provide for tracking of memo payments.

On April 25, 2017, the Board of County Commissioners approved Change Order 6 at an estimated time and material amount of $50,580.00 to extend the Go-Live date 180 days from November 14, 2016, to May 28, 2017, a supplementary 125 hours of Hansen staff support, and 156 hours to cover travel costs for all Hansen resources to be onsite through the life cycle of the upgrade.



County Attorney Review
Not Reviewed (No apparent legal issues)

Explanation of Other


Reviewing Attorney
N/A

Instructions to Board Records

Original to Board Records.

Copies of Change Order to:

Hansen Banner, LLC - Jonathan Pilouare  (jonathan.pilouare@hsntech.com)

Utilities Department - Heather Dilldine (heather.dilldine@mymanatee.org)

Procurement Division - Jacob Erickson (jacob.erickson@mymanatee.org)



Cost and Funds Source Account Number and Name
$88,380.00 / 75% from 401-008500 (Water / Sewer Customer Service Support) / 25% - 480-0008400 (Solid Waste Customer Service)

Amount and Frequency of Recurring Costs
N/A


Attachment:  Change Order 7 Department Memo.pdf
Attachment:  Change Order 7 - Change Request CC06 - IUSCQ00307042.pdf