www.mymanatee.org
Manatee County Government Administrative Center Commission Chambers, First Floor 9:00 a.m. - April 8, 2014
REVISED April 8, 2014 - Regular Meeting
Agenda Item #5


Subject
Wilfredo Miranda - Radio Frequency Technologist of the Year

Briefings
None

Contact and/or Presenter Information
Paul Alexander, Information Technology Director, ext. 3737

Action Requested
Acknowledgment of award to be presented to Wilfredo Miranda by APCO/NENA (Association of Public-Safety Communications Officials-International / National Emergency Number Association) at their upcoming 80th Annual Conference & Expo.

Enabling/Regulating Authority
 

Background Discussion

Under Mr. Miranda’s leadership, there has been significant progress in process controls, procedures, and infrastructure that have improved the service levels, stability, and overall customer experience of the public radio system.  He has exceptional customer service skills and a demonstrated ability to ‘connect’ with the customer in nurturing a sound business partnership.  Mr. Miranda continues to ‘earn’ trust and credibility with his peers and customers in various roles including that of Business Relationship Management.  His decisions are based upon sound judgment and are generally sought after by both subordinates and peers.  Mr. Miranda is very adaptable and flexible, and is a great ambassador for both departmental and enterprise vision and mission.  Specific to customer services, he has a ‘sense of urgency’ … a ‘pep in his step’ with a keen sense of the need to demonstrate his commitment to customer service and a genuine interest in adding business value to their operations. 



County Attorney Review
Not Reviewed (No apparent legal issues)

Explanation of Other


Reviewing Attorney
N/A

Instructions to Board Records
 

Cost and Funds Source Account Number and Name


Amount and Frequency of Recurring Costs