Customer Web Access


Customer Web Access (CWA) will replace the Manatee County Passport application for online access to your utilities account. 

As the date nears, more specific information will be provided.


All customers with online access to their account will have to register with CWA even if you previously registered through Passport. At the time of registering, the primary account holder’s driver’s license and last four digits of their social security number will be used to verify the account. You will need to call Customer Service at 941-792-8811 (8:00 a.m. to 5:00 p.m.) to confirm that all information is up-to-date and accurate in our system. This can NOT be done by email.




Have questions?

More detailed information will be coming over the next couple of months. Until then answers to some of your questions may be found here.


Frequently Asked CWA Questions


Email your questions to: