Accounts and Billing

A REFRESHED CUSTOMER EXPERIENCE IS HERE!

Manatee County Utilities is pleased to offer new and exciting enhancements to the customer experience, including an all-new billing system, customer self-service portal, updated bill design, and new phone number for making payments via our automated phone system.

All customers will receive a welcome letter when the old billing system is retired. This welcome letter will include:

  • Your new account number; and
  • A customer self-service code, which is required to create your new profile when logging in for the first time

In addition to the welcome letter, your new account number and customer self-service code will be included on all future billing statements. Once your customer self-service profile is created, you will be able to make a payment and set up recurring payments, access consumption history, and more.

  • If you currently have recurring payments or a bank draft, you will need to set up a new payment schedule.
  • Please note that Manatee County Government has implemented a procedural change and will no longer be absorbing the transaction fees for customer credit card payments. However, paying via Checking or Savings accounts will remain free of cost to customers.

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