Web Based Right-Of-Way Permits

  • Feb 2, 2010

Right-Of-Way Permits now online!

The Public Works and Information Services Departments are both excited about a new web application that makes obtaining Right-Of-Way (ROW) permits a little easier for everyone.

In the past, the process for obtaining a ROW permit involved the initial step of a paper application to the Engineering Section of the Public Works Department. Now contractors and utilities have the ability to submit ROW permit applications electronically. Upon submittal, these electronic applications are transmitted instantly to the Public Works Department for review. The applicant can then monitor the progress of their application using the online system, and quickly know when the application is approved.


This new online permitting system marks a new wave of development methodology for the Information Services Department. It’s the first of its kind to go through a process of workflow identification using the ProVision process modeling tool.


With the help of a trained business analyst, the process of obtaining a ROW permit is mapped out from start to finish. Once polished and refined for correctness and completeness this “process map” becomes the basis for which the new web application will be developed. It provides a high-level overview of all the people and systems involved in the permitting process. It also allows an applicant/developer, who may not have the knowledge of ROW use permitting, to see how the process flows and the design of the new system.

Designing and implementing this system improves upon an antiquated paper system. The applicant no longer needs to physically submit paperwork to the County offices. It also provides the applicant with email notification about when the permit has reached certain milestones in the permitting process. At any time, day or night, the applicant can log into the system and review the details of current or past permits.


For the permitting office, the new system will speed the permitting process, improve permit tracking and archiving records, create a basis for a mapping inventory of utilities in the right-of-way, track construction activity, alleviate phone traffic and allow the general public to “self-serve” their permitting needs.