Refund Credit Policy

  • Sep 23, 2010
  • Parks and Natural Resources

Manatee County Parks & Natural Resources activity and facility fees are not refundable except under the following guidelines as per Resolution R-14-173.

Programs/Activities

  • A written recommendation from a doctor (for two (2) or more absences) indicating that the individual should withdraw from an activity or program shall be entitled to a full or prorated refund. No administrative fee will be assessed.
  • In the event that an activity or program is cancelled by Parks & Natural Resources Department, the individual or group would be entitled to a full or prorated refund or credit. There would be no administrative fee assessed.
  • Refunds are subject to a twenty percent (20%) administrative fee of the total amount, not to exceed $10.00.
  • All refund requests must be accompanied by an original receipt or a copy of the cancelled check.

 

Pavilion Rentals

  • Pavilion rental fees are non-refundable. In the event a pavilion reservation is cancelled by the customer (minimum of 2 weeks prior to the rental date), a credit may be requested and can be used toward another rental, program or activity within ninety (90) days from the original request.

 

Credits

  • Credits can be applied within thirty (30) days from one program activity and used toward another activity within ninety (90) days from the original request.
  • Credit requests may be provided in the absence of an original receipt or cancelled check if County records establish payment.