New tech at Manatee 9-1-1 will save 2-3 minutes when home alarms sound

  • Jul 5, 2017

MANATEE COUNTY, FL (July 5, 2017) – Manatee County 9-1-1 recently became the 25th agency in the United States and second in Florida to adopt new technology that will save emergency responders precious moments when home alarms sound.

 The program, Automated Secure Alarm Protocol (ASAP), allows outside alarm monitoring companies such as Brinks and Vector to send information directly to our call takers in the 9-1-1 Call Center, shaving up to three minutes from call processing time. Homes alarms for fires, medical emergencies, burglaries and more will now result in an emergency dispatch more quickly with fewer chances for errors, according to Manatee County Public Safety Director Robert Smith. 

 
"Every second matters in an emergency, so it's incredibly helpful when a new piece of technology can save on time," Smith said. "I'm proud of our Emergency Communications team for keeping us moving forward to continually enhance our level of service." 
 
Half of all Manatee County property owners with emergency monitoring systems -- an estimated 75,000 homes and businesses -- will benefit from the new technology according to Manatee County Emergency Communications Chief Jake Saur. That number will grow to 75 percent of Manatee County homes and businesses with an alarm system when ADT Alarm Monitoring joins the new protocol. 
 
"This new technology eliminates the need for alarm companies to physically dial into the Emergency Communications Center to relay alarm information," Saur says. "They'll now electronically send alarm info to the ECC, reducing call processing times and communication errors. We'll also improve efficiency in dispatching first responders to the alarm." 
 
Not all Manatee County alarm monitoring companies are part of the new program but as the technology grows, Saur expects more monitoring stations to participate. 
 
ASAP service is a computer-aided dispatch system for processing information from alarm monitoring stations that require an emergency dispatch. It was designed by The Monitoring Association (TMA) and the Association of Public Safety Communications Officials (APCO Int’l).
 
For more information on Manatee County Government, visit online at www.mymanatee.org or call (941) 748-4501. You can also follow us on Facebook at www.facebook.com/manatee.county.fl and on Twitter, @ManateeGov.